The Computing and Information Systems group provides computer support and technology solutions for Physics & Astronomy department faculty, students, and staff. This website is the starting point for questions regarding your workstation, software, or other technical concerns.
General hours are Monday through Friday from 8am to 5pm. For help accessing e-mail, connecting to department resources, or other common questions, please see our database of tutorial articles by clicking "How-To Articles" in the main menu above. If your question is not answered by a tutorial article, please submit a support request by clicking "New Support Request" below.
Sign up for multi-factor authentication (MFA)
All UCLA employees (faculty, staff, and student workers on the UCLA payroll) wil need to enroll in multi-factor authentication, which will require a second authentication method besides your password. This step will add a layer of security to your account. It’s designed to prevent phishing attempts, malware attacks, as well as protecting UCLA applications that you may use regularly. On Tuesday Oct. 31 between 9am and 12 noon, MFA will be required for logging in to applications such as:
- MyUCLA for viewing rosters, submitting grades, viewing classes
- CCLE for managing course websites and materials
- UCLA library logins
- Any UCLA financial or student records databases requiring your logon ID and password
- UCLA Box
- Google Apps for UCLA (g.ucla.edu)
Here’s how to enroll.
You can choose a cell phone, smart phone, or tablet as your MFA device. You can also choose to enroll and receive a text message or call to your cell phone, or you can receive a call to your landline. If you work from home frequently, you can set up your home phone too.
It’s recommended to set up a second MFA option in case your primary one is unavailable. For instance, you can choose a cell phone and a tablet, or a smart phone for texting and an office landline. You can even set up two different landlines if you have multiple offices or labs.
Here’s how to set up your office landline:
UCLA’s Information Security Office is offering hands-on help for enrollment through Nov. 9 via BruinOnline, if you’d like to use it. You can visit these locations for direct assistance:
Dates: Weekdays, October 2nd - November 9th
Locations: Kerckhoff Hall, Suite 123a: 9:00 am to 1:00 pm and the UCLA Faculty Center, Billiards Room between 11:30 am and 1:30 pm.
If you have any questions, you can reach BruinOnline by email at firstname.lastname@example.org or phone them directly at 310-267-4357.
How to keep your email account safe
It's become more common these days for computer account hackers to try to hijack email accounts. Typical methods involve sending you an "official-looking" email to ask for your account information, such as your login ID and especially your password. Or sometimes the email suggests your account is full and asks you to click a link to access your email. You can avoid these attempts when you read this guide to help you distinguish safe emails from dangerous ones...and never send your password to anyone in an email.
For computing-related issues and questions such as: